Emerald Thread Embroidered Dress

Exchanges/Returns:

We offer exchanges for sizes ONLY for all items on our website. If the ordered piece doesn't fit you, please ship us the piece back with a small note of your size requirements, and send us an email at care@vaayu.co.in or reach us on our WhatsApp number +91 9007111790. However, you will have to notify us within 7 days of receiving the parcel.Any later than that will not be entertained by us.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Exchanges and returns will not be accepted for any customized order. A product is eligible for exchange only if it is a standard size order.

Please note, we do not provide style exchanges, we can only exchange for sizes. 

We do not accept exchange & returns for any order shipped internationally unless the fault is at our end meaning that the product is defective or a wrong item/size was shipped.

Please read item descriptions carefully and note sizes of products. Please also know monitors are calibrated differently and colors, while may be close, may not be 100% accurate.

If you are shipping an item over Rs 2500, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Sale items:

Sale pieces are not applicable for return or exchange under any circumstances. 

Refund Policy

Please note, we do not provide any monetary refunds. 

Only in case of damaged/defective products from our end, credit notes will be initiated within 10 working days.

Returns will only be acceptable if the item must be unused and in the same condition that you received it.

Once your return is received and inspected, we will send you a notification via E-mail or WhatsApp.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

To return your product, please ship it back on the below address :

Vaayu
C/O Osaa Tex Pvt Ltd
11/1B/2 East Topsia Road, Kolkata, West Bengal, IN - 700046

Domestic Shipping: 

There are no shipping charges for prepaid orders pan India. However, for a Cash on Delivery order, there would be a charge depending on the weight of the consignment calculated at the time of checkout.

Please Note: For Cash On Delivery services, kindly connect us at +91 90071-11790. 

In case of any defective piece from our end, we will replace the same once we have received the said piece. We must receive information in writing from your end within 7 days of receiving the parcel. Also, the items returned should be unused and with all tags and labels intact.

Delivery Time: 

From the date of placing an order, we would normally take 3 weeks to dispatch your order. Orders might be delayed on occasions that are not in our control. 

In case you need a garment by a particular date, please reach out to our team and inform us in advance.

International Shipping: 

We ship worldwide. Please choose your shipping zone while placing your order. Our international shipping charges will vary depending on your location and the weight of the consignment. 

You will need to pay the applicable duties and taxes directly to the shipping agency at the time of your order delivery.

In the case of International Orders if a customer refuses to pay the Duty as mandated by the respective country of shipment and doesn’t collect his/her order from the Shipping agency, then Vaayu will not be liable to refund any amount for such orders.

Your purchase will be shipped through a reliable courier partner. Please allow up to 3 weeks for your package to arrive. Some areas may take longer depending on customs.

Please note: We do not accept exchange & returns for any order shipped internationally unless the fault is at our end meaning that the product is defective or a wrong item/size was shipped.

Made in India

Company Name: Osaa tex Pvt Ltd

Address: 

Osaa Tex Pvt Ltd

11/1b/2 East Topsia road
Kolkata : 700046

Contact Information:

• Email: care@vaayu.co.in
• Phone: +91 9007111790
• WhatsApp: +91 9007111790

About Us: 

We are a clothing brand based in Kolkata. We believe in making conscious clothing for everyday. We want to be a part of the new ethos where we are making thoughtful and personal design which connects the wearer with the maker.

We work closely with craftsmen and weavers across the country to preserve age old techniques and practices of our country whilst contemporizing the product.

Each piece is a story of all the hands that came together in creating it.

We want to create separates that you will wear time and again ,perhaps in a different way each time. Design that is functional yet thoughtful, contemporary yet rooted, classic yet versatile. Fashion which celebrates everyday together with the special occasions. Clothes that let you breathe easy, let you be yourself and yet make you feel good.